FAQs

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In this section you will find the answers to pressing questions about Rock This Life Boutique herein referred to as RTL. RTL regarding shipping and return policies. If there is anything that you can’t find here and would like to have answered, please send us an e-mail.

Shipping

How long does it take for the order to arrive once my order is placed?
Typically, orders are shipped the next business day after you place your order. We are based in Chicago, Illinois. Depending on where you are located in the U.S., the order should arrive within 3 to 5 business days.

Does RTL ship outside of the U.S?
Unfortunately, we do not ship outside of the U.S. at this time.

Does RTL ship to APO, FPO or P.O. Boxes?
Sorry, we do not ship to APO, FPO or P.O. Boxes.

Do you ship to rural areas?
If the Unites States Postal Service does not deliver to your location, we cannot ship your order. If you place an order with an address that the United States Postal Service does not ship to, we cannot be responsible for your order and will not refund or replace your order. If you are not sure if the US Postal service ships to your rural address, please call 1-800-ASK-USPS for verification.

I entered the incorrect shipping address. What should I do?

If you entered the wrong shipping address, use the contact form on this website. Depending on when the order was placed and what step we are on in processing your order, we may be able to fix the mistake before your order is shipped. However, if the order was already shipped by the time you notice the error, RTL will not refund or replace the order. Also note that if the item is returned to us and has to be reshipped additional shipping charges will apply.

What if I am not home to receive my order?

We recommend that you ship your order to a location where someone will be able to receive the package. If no one will be available to receive the package consider sending to a neighbor or to your place of work. Otherwise, the package is left is up to the discretion of the delivery person who may choose to redeliver at a later date or leave the package outside your home. If the product is left outside your home, RTL will not replace the order or issue a refund.

I am not pleased with my order, what now?
RTL inspects each item before it is shipped and guarantees the integrity of each item. Due to the nature of an online operation, we DO NOT accept returns.

My tracking information says my order was delivered, but I have not received my order.
If your package is being sent to a large apartment complex or workplace there is sometimes a mailroom, which has received the item but is processing it before it gets to you. If this is the case, check in with the mailroom. If you live in a single family residence it is always possible that the package was delivered to a neighbor. If possible we encourage you to check in with neighbors and or call USPS via 1 800 ASK USPS. You can also use the contact form on the this website. When contacting us please include your name, address and order number.

Does RTL ship everyday?
We ship orders Monday-Friday until 5pm.

RTL does not make any profit on shipping. In order to keep costs as low as possible for you, we do not charge any additional handling fees. We use the United States Postal Service Priority Mail to ship all items. Although standard shipping time takes two to three days, we cannot guarantee that your product will arrive exactly in that time frame.

We do not cover any damage to the product that occurs during shipping that is the fault of USPS.

Billing

Your purchase will automatically be deducted from the credit/debit card of your choice. We use secure servers so that your information is secure. RTL will never give out any of your personal information including your billing address, phone number or email.

Privacy Policy

This Privacy Statement governs and applies to anyone accessing or using the www.rockthislifeboutique.com website, mobile applications, and any other web applications (hereafter referred to as “Site”) that are owned and operated by Rock This Life Boutique (hereafter referred to as “Rock This Life,” “RTL”, “we”, “us”, or “our”). This policy explains the steps Rock This Life takes to respect your privacy and points out the information we may collect and how that information may be used.

1. Information We Collect
Rock This Life will only collect personal identifiable information that you voluntarily provide such as name, address, telephone number, and/or e-mail address. Our web host server tracks and collects general information about visits for statistical purposes. While this information may contain a user’s IP address, the user remains anonymous. We analyze data to see what parts of the country users come from, which parts of the website are most frequented and the length of time users remain on a page. This information allows us to improve the Site to better suit your needs.

The types of personal information Rock This Life collects depends on the method from which it was obtained. This includes, but is not limited to, purchases, contact and feedback forms, social media, product reviews, events, contests and promotions.

2. Personal Information You Provide
We receive and store any information you provide us with the exception of your credit card information. All sensitive financial transactions are stored on PayPal’s secure servers. We do store customer’s full name, email address, phone number, shipping address, geographic information, purchase history, and shopping preferences. Other details that you submit may be provided to us by third parties.

3. Why Do We Need Your Personal Information?
The information we collect allows us to complete transactions such as shipping and tracking your order. In addition to needing your personal information to ship the products you order, we collect personal information to improve our business relationship with you and provide you with special offers. Sensitive information is subject to greater restrictions and governed by law. When you communicate with Rock This Life via email or completing online forms, you are consenting to the collection of the personal information you provide.

4. The Personal Information We Collect From You
When you purchase a product, enter shipping information, e-mail addresses, phone numbers, and coupon codes, you are giving us consent to use the information to serve you. Unless you are notified otherwise, the information we collect from you is used to establish and maintain a relationship with you, such as sending you promotional materials electronically via e-mail and snail mail.

5. Recordkeeping Of Your Personal Information
It is necessary for us to maintain a record of all transactions to allow us to respond to inquiries and concerns. We may keep this information for accounting and administrative purposes as well as to enhance customer experiences.

6. How Do We Manage Your Personal Information?
We take all reasonable steps to ensure your information is handled securely via hard copy files, and secure computer storage to protect your personal information and avoid unauthorized access, loss, misuse or disclosure.

7. Disclosure of Your Information
Rock This Life Boutique does not share your personal information with its users or unaffiliated third parties. However, we do use a third party payment processor and shipping agent. These third parties have no authority to use your personal information for their own promotional purposes and only use the information provided to process payments and deliver your purchased products.

Rock This Life Boutique uses some of the most advanced technology available today for Internet security purposes. When you access our checkout using industry standard technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to us. Although Rock This Life Boutique uses industry standard BEST practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.